Shipping, Payments, Returns

We’ve included an overview of our key terms, payments and shipping information below.  

Product Warranty

All Hirmiz Electrical products come with 1 year warranty.

Payments

We utilise paypal to support payments via either your paypal account or via credit card.   Should you experience any difficulty with payment, please contact our team at info@hirmiz.com.au and we’d be pleased to assist you.

Shipping & Delivery

We utilise Australia Post parcel post for shipping within Australia and International Parcel post for shipping outside Australia.   Shipping within Australia is free and international deliveries attract a $20 shipping fee.

Refunds and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds or no refund may be :

  • Product with obvious damage from misuse
  • Any item damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hirmiz.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hirmiz.com.au with details and we will contact you to confirm the exchange and provide you with address details to ship the product back to us.

Shipping returns

We will provide you with an address to return the product after you contact us, however you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hirmiz.com.au for questions related to refunds and returns.